Terms and Conditions - Jaldimai Foods

Terms and Conditions

Jaldimai Foods

1. Introduction

Welcome to Jaldimai Foods. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

2. Definitions

"We", "Us", "Our" refers to Jaldimai Foods.
"You", "Customer" refers to any individual using our food delivery services.
"Platform" refers to our website, mobile application, or any digital platform used to place orders.

3. Ordering and Payments

Orders can be placed through our platform. Once confirmed, they generally cannot be canceled or modified unless permitted by our cancellation policy.
Prices of food items, delivery charges, and other fees may change without prior notice.
Payments must be completed using the payment methods available on our platform.
Jaldimai Foods is not responsible for failures, delays, or errors caused by third-party payment providers.

4. Delivery Policy

Delivery times may vary depending on distance, restaurant preparation time, traffic conditions, weather, and order volume.
Customers must provide accurate delivery addresses and contact details. We are not liable for delays or failed deliveries caused by incorrect information.
If the recipient is unavailable at the delivery location, the order may be left at the doorstep or with a designated person when possible.
Additional delivery attempts may incur extra delivery charges.

5. Food Quality and Safety

We strive to ensure that food items are prepared and delivered following proper hygiene and safety standards.
Customers must check their order upon delivery.
If there are issues such as missing or incorrect items, customers must contact support within 30 minutes of receiving the order.
Jaldimai Foods is not responsible for food spoilage if the food is not consumed within the recommended time.

6. Refunds and Cancellations

Refunds may be issued for incorrect items, missing items, or significantly delayed deliveries.
Refund requests must be submitted within 24 hours of delivery.
If an order is canceled due to unforeseen circumstances on our end, customers will receive a full refund.
Refunds may be processed to the original payment method or the Jaldimai Wallet depending on the situation.

7. Membership and Discounts

Jaldimai Wallet members must maintain a minimum deposit of Rs.1000 to access membership benefits.
Discounts, coupons, and promotions may have specific eligibility rules and expiration periods.
Jaldimai Foods reserves the right to modify or discontinue promotions at any time.

8. Customer Conduct

Customers must treat delivery personnel, restaurant staff, and support staff with respect.
Abusive language, harassment, or misconduct may result in account suspension or permanent ban.
Fraudulent activities including misuse of coupons, chargebacks, or false complaints may lead to legal action.

9. Limitation of Liability

Jaldimai Foods is not responsible for delays, losses, or damages caused by events beyond our control such as traffic, weather, natural disasters, or government restrictions.
Our liability for any claim related to an order is limited to the total value of that order.

10. Privacy Policy

Customer information is collected only for order processing, delivery coordination, and service improvement.
We do not sell or share personal data with third parties without consent except where necessary for order fulfillment or required by law.

11. Amendments to Terms

Jaldimai Foods reserves the right to modify or update these Terms and Conditions at any time. Any changes will become effective immediately once published on our platform. Continued use of our services indicates acceptance of the updated terms.

12. Contact Information

For any questions or support inquiries, please contact:

Email: jaldimaifoods@gmail.com

By using Jaldimai Foods, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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